FAQs

 

How can I contact Nimbus Pets?

You can email us at info@nimbuspets.com where our customer service team will be happy to help you with whatever you need!

What types of products do you offer?

Nimbus Pets specializes in a curated selection of premium pet supplies, focusing on eco-friendly toys and nutritious treats. Our products are designed to prioritize the health and happiness of your pets while also supporting sustainability efforts.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.

How can I initiate a return?

To start a return, please contact us at storenimbuspets@outlook.com. If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back.

What should I do if my item is damaged or defective?

We recommend inspecting your order upon reception. If you find that the item is defective, damaged, or incorrect, please contact us immediately. We will evaluate the issue and work to resolve it promptly.

Do you accept returns on sale items or gift cards?

Unfortunately, we cannot accept returns on sale items or gift cards. If you have questions about specific items, please reach out to us for clarification.

What is the refund process?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Where do you ship from?

We ship from Hong Kong.

Do you ship internationally?

Yes!! We do ship worldwide.